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Top 50 performers for 2013

The time has finally come to celebrate 2013's Top 50 Companies for Customer Service.

But first of all, a massive congratulations to everyone for all your hard work over the past year, and a special congratulations to those contact centres that made it into the Top 50. That in itself is an astounding achievement!

Before we share the results with you, we would like to extend a special thank you to our partners, without whom this evening would not be possible.

So, here we go, the reults of 2013 Top 50 Companies for Customer Service according to category are:

Best Webchat

1 bpha 83.10%

        BPHA logo

 

 

 

2 Phones4u

81.90%

3 Aviva 78.80%
 

Best Newcomer For Emails

1 Trafford HousingTrust 94.71%

Trafford Housing Trust logo

 

 

 

 

Most Improved For Emails


1 Transport for London 34.3%

TFL Logo

 

 

 

2

Aviva

21.8%
3 Genesis Housing Association 9.8%

 

Best For Emails

1 Best Western Hotels 98.03%

Best Western logo

 

 

 

 

 

2 Genesis Housing Association 96.27%
3 Royal Mail Door-to-Door 95.30%
4 Trafford Housing Trust 94.71%
5 Dignity Caring Funeral Services 94.29%
6 ITV 93.41%
7 Met Office 92.80%
8 ao.com 92.55%
9 Family Mosaic 91.79%
10 Photobox 91.69%

 

 

Best Large Centre

1 Aviva  

Aviva logo

 

 

 

Best Extra Large Centre

1 Royal Bank of Scotland  

RBS Logo

 

 

Best in E- Retail


1 Photobox 90.87%

       Photobox logo

Best in Telecoms & Media

1 ITV 92.67%

ITV Logo

Best Newcomer For Calls

1 QVC 93.88%

QVC Logo

Best in the Utilities Sector

1 United Utilities 88.79%

United Utilities logo

Most Improved for Calls

1 Barclaycard 7 points

Barclaycard logo

 

 

2 Genesis Housing Association 4.8 points
3 The Royal Bank of Scotland Group 4.3 points

 

Social Pioneers

1 Photobox

Photobox

 

2 bpha
3 Laterooms.com
4 Royal Bank of Scotland
5 Aviva

 

Best Calls 1 to 10

1 Dignity Caring Funeral Services 96.06%

Dignity logo

 

 

 

 

 

2 Denplan 95.85%
3 Trafford Housing Trust 95.21%
4 Royal Mail Door-to-Door 94.91%
5 WhiteConcierge 94.90%
6 General Medical Council 94.82%
7 ASDA 94.48%
8 J.P. Morgan Asset Management 93.92%
9 QVC 93.88%
10  Best Western Hotels 93.87%

 

Best Overall

1 Dignity Caring Funeral Services 95.50%

Dignity logo

 

 

 

 

 

2 Best Western Hotels 95.30%
3 Trafford Housing Trust 95.00%

 

Best in Travel

1 Best Western Hotels  

Best Western Hotels

 

 

 

Best in Banking / Finance

1 J.P. Morgan Asset Management  

J.P. Morgan Asset Management logo

 

Best in Retail and Best Medium Centre


1 ASDA  

Asda logo

 

Best in Public Sector

1 Trafford Housing Trust  

Trafford Housing Trust logo

Best in Service Provider and Best Extra Small Centre

1 Denplan  

Denplan logo

 

Best in Insurance / Financial Other and Best Small Centre

1 Dignity Caring Funeral Services 96.06%

Dignity Caring Funeral Services logo

 


Membership of the Top 50 for 2014 is now open

Is your customer service strong enough

Enquire now