ECCCSA

ECCCSA

2013 Award Finalists

Best Application of Technology

Sponsored by  BT

  • Barclays - Wealth and Investment Management
  • BT Group plc
  • CEB -  SHL Talent Measurement Solutions
  • Eckoh UK
  • 1st Central Insurance Management UK

Best Banking & Financial Services

Sponsored by aquira

  • Amigo Loans
  • Barclays - Wealth and Investment Management - BPIM/BO
  • Coventry Building Society
  • RSA
  • TSYS Managed Services EMEA

Best Customer Service Centre of the Year

Sponsored by  Sabio

  • Chain Reaction Cycles - Customer Operations Department
  • Experian - Sales and Retention
  • Miele Company Ltd - Miele Customer Contact Centre
  • Telekom Deutschland GmbH
  • Tesco Stores Ltd (Tesco Customer Service Centre)
  • Turkcell Global Bilgi

Best Improvement Strategy

  • Barclays - Wealth and Investment Management
  • Canal & River Trust
  • CEB -  SHL Talent Measurement Solutions
  • Findel Education
  • Virgin Media - Voice of Our Brand

Best Online Customer Service

  • Amara Living Ltd
  • Jagex Games Studio
  • Moxie Software for Relate
  • PPL Member Service

Best Retail Customer Service

Sponsored by Lebara

  • Amara Living Ltd
  • Tesco Stores Ltd (Tesco Customer Service Centre)
  • The White Company

Best Social Media in Customer Service

Sponsored by  Conversocial

  • EE
  • O2 - Telefonica UK
  • Sussex Police
  • UCAS

Best Travel & Hospitality

  • 60K Ltd
  • buw Unternehmensgruppe - TUI Service AG
  • Journeycall
  • Railbookers Ltd

Customer Resolution Team of the Year

  • AmicusHorizon
  • Barclays Bank PLC
  • LV=
  • RSA Insurance

Customer Service Business Leader of the Year

Sponsored by  Sitel

  • Active Digital - Jo Wimble Groves, Customer Service Director
  • Lloyds Banking Group - Andrea Carter,  Home Claims Director
  • Virgin Media - Ian Armitage,  Head of Mobile Customer Service
  • Webhelp TSC - Anton Manley, Director of Senior Accounts
     

Customer Service Innovation of the Year

  • DenizBank for Pro-Active Contact Centre
  • EE - Device Centric Operating Model
  • Lumesse
  • Webhelp TSC - Discovery

Customer Service Professional of the Year

  • Barclays - Wealth and Investment Management - Mark Hutchison
  • Barclays - Wealth and Investment Management - Martin Gardiner
  • EE - Chris McCann
  • Family Mosaic - Keith Greenfield
  • HGS UK Ltd - Billy Dent
  • NHS Business Services Authority - Jenny Graham-Jones
  • Serco - Gavin Bradley
  • The White Company - Nicola Spencer

Customer Service Team of the Year

  • Barclays - Wealth and Investment Management
  • Micron Consumer Products Group (crucial.com)
  • RBS England & Wales, NatWest Scotland (Divested)
  • Royal Mail Door to Door
  • Sage Ireland
  • Serco - In Partnership with Thurrock Council
  • Virgin Media
  • Wakefield and District Housing

Employer of the Year

Sponsored by  Procter

  • Affinion International
  • Barclays
  • John Lewis Partnership
  • LV=
  • RBS
  • RHP

Large Contact Centre of the Year (250 seats or more)

Sponsored  by NewVoiceMedia

  • Lebara
  • LV=
  • Tesco Mobile
  • RSA

Manager of the Year

Sponsored by ccp

  • RBS England & Wales, NatWest Scotland (Divested) - Nicky Oliver
  • Tesco Customer Service Centre - Tracy McConnachie
  • uSwitch - Heide Cooke
  • Virgin Media - Mel Ellis

Medium Contact Centre of the Year (100 - 249 seats)

  • AXA Insurance
  • Coventry Building Society
  • MITIE Shared Services
  • NHS Business Services Authority

Outsourcer of the Year

  • 60K Ltd
  • Aquira
  • MoJ Shared Services
  • Sensee
  • Sitel UK

Outsourcing Partnership of the Year

  • 60K Ltd with Thomas Cook
  • Aquira Customer Acquisition for Scottish Power
  • EE - Eishtec
  • Firstsource for Sky Strategic Partnership
  • National Friendly / Simplyhealth
  • Respondez/Ubisoft
  • Sensee / Home Retail Group
  • Serco / BSkyB's Home Service & Supply

Small Contact Centre of the Year (100 seats or less)

  • AmicusHorizon
  • Chaucer Direct
  • HGS UK (for Unilever)
  • Motability Operations
  • RBS

Support Professional of the Year

  • Capita Manchester Operations - Phil Owens
  • RSA - Affinity Team - Paul Goodwin
  • Tesco Customer Service Centre - Layla Jama
  • The White Company - Donna O'Connor
  • Transform Sandwell - Nicola Biddle
  • uSwitch - Gareth Wretham
  • Virgin Media - Shaun Hewitt

Support Team of the Year

  • Air 21 Ltd
  • EE
  • Firstsource Solutions
  • Serco Global Services
  • TSYS Managed Services EMEA / Nationwide Credit Card Services

Team Leader of the Year

Sponsored by Experian

  • Barclays Bank PLC - Kevin Norris
  • Capita Manchester Operations - Jennifer McKay-Jones
  • Nuffield Health - Amy Parkinson
  • RBS England & Wales, NatWest Scotland (Divested) - Anna Tyler
  • RSA - Affinity Team - Lisa Hellawell
  • Serco Global Services - Private Sector - Mark Lonie
  • uSwitch - David Walshe
  • Virgin Media - Bruce Christine

Young Professional of the Year

  • Capita Manchester Operations - Jennifer South
  • John Lewis Partnership - David Reeves
  • Loop Customer Management LTD - Sidra Ayaz
  • Transform Sandwell - Ben Johnson

Membership of the Top 50 for 2014 is now open

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