A Great Success for Customer Contact Expo 2014!
Customer Contact Expo 2014 took place on 1st and 2nd October and brought together the entire customer service and contact centre industry in a fantastic two-day extravaganza of solutions, innovations, inspiration and networking.
If you work in customer service or customer contact, Customer Contact Expo is a must attend event, yet in the 363 days of the year that it's not taking place, keep in touch with your industry by joining the callcentre.co.uk community and receiving the weekly newsletter.
See some of the highlights from Customer Contact Expo 2014 below:
#CCExpo goes green!
Customer Contact Expo Achieves ISO 20121 Accreditation
Customer Contact Expo, the UK’s largest event for the contact centre and customer service industry, has achieved ISO 20121 accreditation for its high standard of sustainable event management.
The Expo, the longest running exhibition in the sector, has never rested on its laurels since it began in 1999 and the accreditation is another fine example of the contemporary nature of the show.
The ISO 20121 signifies more than environmental sustainability and recognises the all-round management soundness of Customer Contact Expo, which the organisers are extremely proud to have acknowledged.
DON’T LET YOUR AGENTS PRACTICE THEIR ‘TELEPHONE SKILLS’ ON YOUR CUSTOMERS!!
Move agents from induction to the contact centre without telephone practice and you risk mistakes being made with customers, even with a ‘buddy’ helping them.
With PhoneCoach portable telephone coaching equipment you can practice real scenarios in a safe? training environment in any room with the calls recorded for INSTANT feedback. A ‘must have’ training tool for induction and upskilling. Dramatically improve confidence, skills and knowledge.