Best social media in customer service
This award is for companies who have a clear and defined social media policy. Social Media platforms such as Twitter, Facebook, LinkedIn and Google+. The Judges will be looking for:
- A clear understanding of why and how your customers use social media.
- Innovation and creativity in the way social media channels are used.
- Clear KPI’s within your social media policy IE: How long it takes to get back to your client Via a Tweet.
- Evidence of your team/individual going the extra mile – giving the WOW factor.
- How social media has changed customer service within your business?
About the company.
- Type of Business
Size of business
- Number of employees
- Size of team
These are the questions that will be required when submitting your entry:
- Please explain the features and team set up of your Social Media offering? Which channel do you use i.e. Twitter, Facebook etc?
- Has social media changed the dynamic within the call centre?
- Please give examples of great customer service you or your team have given via one of the social media channels.
- How do you use social media differently to your competitors?
- Do you now give additional services to customers thanks to innovation in social media?