Call Centre Conference
The conference programme
We are currently finalising this year's conference programme which will be packed full of case studies detailing real life experiences of everything from increasing staff productivity to delivering a multi-channel experience. To view last year's programme please click on the links below.
NEW! Dedicated Networking Bar
Call Centre & Customer Management Expo
Running alongside the conference is Call Centre & Customer Management Expo, Europe's no.1 exhibition for customer contact and customer management solutions, and is a must attend event for any individual or organisation within the contact centre and customer management industry that is looking to work smarter and operate more efficiently.
European Call Centre & Customer Service Awards
The European Call Centre & Customer Service Awards gala dinner has just taken place at the London Hilton in Park Lane.
The glittering awards ceremony celebrated excellence with the finest individuals and teams within the contact centre and customer service industry.