Top 50 Companies For Customer Service
About the Top 50?
Applications for 2013 close on 31st May!
Hurry, apply now!
At its heart, the Top 50 is a benchmarking programme, but there is a lot more to it:
• Real customers contact your customer service team and rate the performance using criteria defined by customers
• You work with the Top 50 team to give you the best chance of getting a high score
• You get an extremely detailed report, offering insights into how you could improve customer service
• Your email performance is measured too, so you can see how you perform in this crucial area
• You celebrate your achievements at a gala dinner, and lots more
Hear what our members have to say...
Customer feedback is key to delivering great service - it's what the Top 50 Companies for Customer Service is about. So rather than telling you in our words why you should be involved, we asked some of our members what they thought... Here's what they had to say:
Who made it in the Top 50 this year?
Dignity Caring Funeral Services achieved the highest overall score in the biggest ever benchmarking exercise for customer service within UK contact centres. The study shows the continuous raising of the bar by the UK contact centre industry, with the highest level of performances attained in the programmes’ 5 year history.
The strongest performing sector was the e-retail sector and the top performing e-retailer was Charles Tyrwhitt once again. Setting the standard amongst banks was Nationwide and the public sector saw the General Medical Council lead the way and Best Western Hotels for the travel industry.
View the full list of top performers for 2012
View the Top 50 Supplement published in The Times on 19th November
Top 50 case studies
Wokingham Direct
When Wokingham Direct joined the Top 50 Call Centres For Customer Service initiative in 2009 – just a few months after opening for business – the rationale was to build a picture of how it benchmarked against its peers and to highlight what it was doing well and where there was room for improvement. In truth, Wokingham Borough Council’s multi-channel customer service centre did not expect to do as well as it did in the 2009.
Programme partners
Vice president of global corporate marketing at Siemens Enterprise Communications says: "We are very excited to be sponsoring the Top 50 Call Centres for Customer Service programme.
"Your contact centre is the face of your organisation to the consumer. Delivering poor service just isn’t an option. Working together with the Top 50, networking and sharing best practices will help to ensure we all make the right investment choices.
"This is a wonderful exciting opportunity for Siemens Enterprise Communications and we look forward to seeing the programme develop even further."
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