The UK’s leading business-to-business resource covering all aspects of the call centre industry and customer service in general. Articles give practical advice and tips on how to ensure successful and effective customer contact and the regularly updated website ensures that readers are kept abreast of the very latest market news.
Recognised as Europe’s no.1 exhibition and conference for contact centre and customer management strategies and solutions, the show brings together more than 200 leading suppliers and over 5,000 visitors at London’s Olympia.
The prestigious paid for conference providing the very latest information and knowledge on how to motivate your staff, meet ever-increasing customer expectations and. Most crucially, how to deliver the best customer service with limited resources.
A firmly established annual event, recognising and rewarding the best and most successful individuals and organisations in the contact centre and customer service industry.
The Top 50 initiative is a benchmarking programme, in partnership with GfK Mystery Shopping, one of the UK’s leading independent market research organisations. Its goal is to help contact centres to measure themselves on what the general public thinks a good calling experience should be.
Search for a selection of vacancies, career advice and recruitment options from top companies across the call centre and customer management industry.
